All Covered || IT Services From Konica Minolta

Healthcare Application Analyst - Level 3

Atlanta, Georgia

Job Description
    All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment. With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
    Please join us in our exciting growth and pursue a rewarding career with All Covered!

    Role Summary:

    The Healthcare Application Analyst - Level 3 Engineer is to provide excellent customer service by reflecting the client-centric and quality focused mission of All Covered while delivering advanced remote technical support to our clients. The Level 3 Engineer will be expected to provide systems engineering, network administration, and end user support.

    Duties and Essential Role Functions:
  • Acts as a primary contact for issues related to their technical domain
  • Monitors and analyzes overall system health/reliability, providing solutions where possible and providing reporting as needed (ex. Performance bottlenecks, database contentions, health status, security, etc)
  • Performs maintenance, installations, upgrades, configuration, support and other technical duties as needed
  • Communicates with end users in a professional and timely manner
  • Delivers long term support/management and troubleshoots/resolves issues daily
  • Provides site-specific training, documentation, support, and ongoing knowledge transfer to clients for testing and conversion activities
  • Contributes to the creation of test data/scripts and helps client and team coordinate testing approach for their domain as needed
  • Participates in process, environmental, and workflow decisions with clients to ensure ability to successfully support client

    Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Job Requirements
  • BS degree Nursing, Business, Systems, or related field or Five (5) years healthcare financial or clinical experience
  • Experience in supporting EHR systems .
  • Excellent analytical, interpersonal, and communication skills.

    Training is an essential part of continued growth at All Covered. As such, travel will be required for a week of off-site New Hire Training. This training is generally conducted within the 1st three (3) months of employment with the company. Additional skills training will also be available and further travel within the U.S. may be required for this position.

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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